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M.S Aviation Pty Ltd T/A Australian School of CommerceRTO NO. 41089 I CRICOS NO.: 03489AMelbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 AustraliaHobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 AustraliaPh: 1300 781 194 I E: Info@asoc.edu.au I W: www.asoc.edu.auABN: 80 614 287 179
M.S Aviation Pty Ltd trading as Australian School of Commerce Page 4 of 3Candidate Assessment ToolVersion: 1.0
This unit describes the skills and knowledge required to develop and monitor the implementation of operational plans to support efficient and effective workplace practices and organisational productivity and profitability.
The unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plans.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Purpose of assessment: The primary objective of assessment is to support and encourage your learning.
Assessment results give the assessor an indication of how well you learnt in class and or areas you
may need extra support
Performance evidence:The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
▪ manage an operational plan for at least one business or work area.In the course of the above, the candidate must:
▪ develop and implement an operational plan using a variety of information sources and consultation including:▪ resource requirements▪ key performance indicators▪ monitoring processes▪ contingency plans
▪ communicate with stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams
▪ confirm existence of relevant strategies, including strategies relating to:▪ recruiting, inducting and developing personnel▪ acquiring physical resources and services▪ protecting intellectual property▪ making variations to the plan▪ monitoring and documenting performance.
Knowledge evidence: The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:▪ stakeholders involved in development and management of operations plan including escalation
points, colleagues and specialist resource managers▪ key information sources for proposal development and presentation including resource requirement
specialists▪ consultation processes▪ content of operational plans, including:
▪ procurement processes▪ employee recruitment and induction strategies▪ physical resource and service acquisition strategies▪ key indicators of organisational performance
▪ budget and actual financial relating to profit and productivity

M.S Aviation Pty Ltd T/A Australian School of CommerceRTO NO. 41089 I CRICOS NO.: 03489AMelbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 AustraliaHobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 AustraliaPh: 1300 781 194 I E: Info@asoc.edu.au I W: www.asoc.edu.auABN: 80 614 287 179
M.S Aviation Pty Ltd trading as Australian School of Commerce Page 5 of 3Candidate Assessment ToolVersion: 1.0
▪ methods for preparing operational plans and contingency plans▪ role of an operational plan in achieving an organisation’s objectives▪ procedures and records associated with documenting performance▪ approaches for developing key performance indicators to meet business objectives▪ legislative and regulatory framework relating to the development and implementation of operational
plan of the organisation, including:▪ fair trading laws▪ work health and safety
▪ organisational policies, practices and procedures that relate to the operational plan.
Context and conditions for assessment:To comply with the assessment conditions of this unit:● Skills for this unit of competency will be demonstrated in Australian School of Commerce
classroom/Computer lab located at Level 4, 123 Lonsdale Street, Melbourne, Victoria 3000. ● You will have access to suitable facilities, equipment and resources, including template
documentation, policies and procedures to undertake the assessment tasks for this unit of competency (refer Templates)
Resources required:The assessor will ensure that assessment is conducted in a safe environment, and you have access to the following resources for the unit:• PowerPoint presentation • Access to other learning materials such as textbooks• Access to a computer, the Internet and word-processing system such as MS Word• Computer technology and documentation as required• Codes of practice and standards issued by government regulators or industry groups• Student assessment booklet • Australian School of Commerce Learners’ resources for the unit BSBOPS502– MANAGE BUSINESS OPERATIONAL PLANS
Clustering/holistic assessment: There is no provision for clustering of assessments in this unit.
AQF LevelAQF levels and the AQF levels criteria are an indication of the relative complexity and/or depth of achievement and the autonomy required to demonstrate that achievement.All assessment tasks must ensure compliance with the requirements of AQF level and the AQF level criteria. For more information, please visit http://www.aqf.edu.au/
Relevant Legislation● Australian Human Rights Commission Act 1986● Age Discrimination Act 2004● Disability Discrimination Act 1992● Racial Discrimination Act 1975● Sex Discrimination Act 1984● Code of ethics and codes of conduct● Ethical Principles in the Workplace● Codes of practice● The Privacy Act 1988 (Privacy Act) and Australian Privacy Principles (APPs)● Occupational Health and Safety Act 2004 – Applicable in Victoria

M.S Aviation Pty Ltd T/A Australian School of CommerceRTO NO. 41089 I CRICOS NO.: 03489AMelbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 AustraliaHobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 AustraliaPh: 1300 781 194 I E: Info@asoc.edu.au I W: www.asoc.edu.auABN: 80 614 287 179
M.S Aviation Pty Ltd trading as Australian School of Commerce Page 6 of 3Candidate Assessment ToolVersion: 1.0
● Work Health and Safety Act 2011
Competency requirements:To be judged competent in this unit, you must satisfactorily complete all assessment tasks to be Competent (C) in the unit. Students with unsatisfactory completion of any of the assignment tasks will be deemed Not Yet Competent (NYC).
Assessors will ensure that the evidence collected meets the requirements of the Rules of Evidence (authentic, current, sufficient and valid) prior to entering results into the competency record sheet.
Students unsuccessful at achieving “Satisfactory” for any assessment at the first attempt will be given two opportunities for reassessment. If the student is still deemed Not Yet Competent (NYC) after two reassessments in a unit of competency, student will be required to repeat the unit as per the scheduled delivery of the course. For further details, refer to Australian School of Commerce Re-Assessment Policy and Australian School of Commerce Course Progress Policy.
Assessment tasks Assessment description Location of assessment
Assessment Task 1 (AT1):
Knowledge Test
Students are required to complete the knowledge test to be deemed competent. The learners are required to answer in brief. They must answer all the questions correctly to be marked satisfactory.
Australian School of Commerce
Assessment Task 2 (AT2):
Project
This assessment includes a series of tasks and activities you are required to perform in a simulated work environment
Australian School of Commerce
Assessment Task 3 (AT3):
Project
This assessment is Project-based assessment, where you are required to complete series of tasks at the end of this assessment.
Australian School of Commerce
Assessment Task 4 (AT4):
Project
This assessment is Project-based assessment, where you are required to complete series of tasks at the end of this assessment.
Australian School of Commerce
Assessment tasks:To achieve competency in this unit, you must satisfactorily complete all the following assessment tasks within the date and time specified by your trainer/assessor. This will demonstrate that you have all the required skills and knowledge for this unit.
Outline of evidence to be collected:You must submit the following evidence to be marked competent for this unit. Your assessor willensure that the evidence submitted meets the Rules of Evidence which are valid, sufficient, current and authentic.
Assessment Task 1 (AT1):
● Answer all questions correctly in the Knowledge Test Questions and submit to

M.S Aviation Pty Ltd T/A Australian School of CommerceRTO NO. 41089 I CRICOS NO.: 03489AMelbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 AustraliaHobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 AustraliaPh: 1300 781 194 I E: Info@asoc.edu.au I W: www.asoc.edu.auABN: 80 614 287 179
M.S Aviation Pty Ltd trading as Australian School of Commerce Page 7 of 3Candidate Assessment ToolVersion: 1.0
Knowledge Test your assessor electronically.
● Complete and sign the cover sheet for assessment task
Assessment Task 2 (AT2):Project
● Answer all questions correctly in the project scenario after reading the brief
provided and submit it to the Assessor electronically.
● Complete and submit Appendix 1,2,3,4 & 5.
● Complete and sign the cover sheet for assessment task.
Assessment Task 3 (AT3):Project
● Answer all questions correctly in the project scenario after reading the brief
provided and submit it to the Assessor electronically.
● Complete and submit Appendix 6,7,8 & 9.
● Complete and sign the cover sheet for assessment task.
Assessment Task 4 (AT4):Project
● Answer all questions correctly in the project scenario after reading the brief
provided and submit it to the Assessor electronically.
● Complete and submit Appendix 10,11 & 12
● Complete and sign the cover sheet for assessment task.
You must read and follow this information carefully while completing assessments for this unit of competency and if you are unsure of any instruction, please contact your Trainer/assessor to clarify. The assessments are intended to be equitable, fair and flexible.
Instruction for learner
Prior to the commencement of the assessment:The assessor will explain the Assessment Conditions and advise you prior to conducting observation/assessment:
o what will occur throughout the assessment processo when the assessment will occur (Date and Time)o the level of competency expected
● Prior to the commencement of the assessment, you will be given the copy of the Candidate Assessment Pack.
During the assessment:● During role play/ practical demonstration, your trainer may be required to act as a student, where
required, but trainer/assessor will not interfere with the assessment.● If the assessment activities might impact your safety or that of others, trainer/assessor will stop the
assessment immediately.● Your trainer/assessor will confirm assessment submission details for each assessment task.● You are required to mention your name and student Id in either header or footer of the assessment
document to be submitted.
Submission of assessment: You must ensure that the completed assessment tasks are submitted along with the assessment cover sheet:

M.S Aviation Pty Ltd T/A Australian School of CommerceRTO NO. 41089 I CRICOS NO.: 03489AMelbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 AustraliaHobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 AustraliaPh: 1300 781 194 I E: Info@asoc.edu.au I W: www.asoc.edu.auABN: 80 614 287 179
M.S Aviation Pty Ltd trading as Australian School of Commerce Page 8 of 3Candidate Assessment ToolVersion: 1.0
● ALL tasks must be completed in legible English. It is preferred that the tasks submitted for assessments are typed.
● You must submit all assessments on or before the due date specified by the assessor as per the training plan.
● Extensions for individual assessment tasks may be negotiated in specific circumstances with your assessor/trainer. However, you need to provide genuine evidence documents when seeking an extension to due date (e.g. extensions due to illness will require a medical certificate). To arrange an extension, you must speak to your assessor prior to the due date. Extensions must be confirmed by the trainer in writing.
● You are permitted to use dictionaries and to seek support (as required) unless it puts in jeopardy the integrity of the assessment, your assessor will let you know if this is the case.
● Unless the assessment task specifically allows pair work or group activities such as brainstorming, you must submit your own original work and must not copy the work of other students. Plagiarism is unacceptable.
● You must complete the student’s declaration.
After Submission of assessment:
● Once you have completed and submitted assessment to trainer/assessor, your trainer/assessor will mark the submitted assessment and will arrange a time with you for the feedback discussion and to advise if there are any further steps for them to take.
● You will be provided with:
o clear and constructive feedback based on the assessment decisiono information on ways of overcoming any identified gaps in competency revealed by the assessmento the opportunity to discuss the assessment process and outcome o information on reassessment and the appeals processo an opportunity for reassessment, if appropriate
● This unit is not graded, and the student must complete and submit all requirements for the assessment task for this unit of competency to be deemed competent.
Assessment outcomes: –
For unit of competency: There are two outcomes for assessments: C = Competent and NYC = Not Yet Competent (requires more training and experience).
You will be awarded C = Competent on completion of the unit when the assessor is satisfied that you have completed all assessments and have provided the appropriate evidence required to meet all criteria in line with the Rules of Evidence. If you fail to meet this requirement, you will receive the result NYC = Not Yet Competent and will be eligible to be re-assessed in accordance with the Australian School of Commerce Re-Assessment Policy and Australian School of Commerce Course Progress Policy.
For assessment task: There are two assessment outcomes for tasks. S = Satisfactory and NS = Not Satisfactory. On the individual assessment cover sheet for assessment tasks you will be marked Satisfactory, if you have completed the task successfully, submitted all evidence and satisfied the assessment criteria and

M.S Aviation Pty Ltd T/A Australian School of CommerceRTO NO. 41089 I CRICOS NO.: 03489AMelbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 AustraliaHobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 AustraliaPh: 1300 781 194 I E: Info@asoc.edu.au I W: www.asoc.edu.auABN: 80 614 287 179
M.S Aviation Pty Ltd trading as Australian School of Commerce Page 9 of 3Candidate Assessment ToolVersion: 1.0
Not Satisfactory, if you have not completed the task, the evidence is not sufficient or does not meet the requirements of the assessment criteria.
Recording an assessment result:Once the assessments have been completed, the assessor will record the assessment results on the student assessment record sheets and all results will be approved by the Training Manager.
Assessors will check that you have completed the signed student declaration prior to filling out the assessment sheet.
Retaining assessment records:Australian School of Commerce will securely retain all completed student assessment items for each student for a period of six months from the date on which the judgement of competence for the student was made. Australian School of Commerce will also retain sufficient data to be able to reissue AQF certification documentation for a period of 30 years.
The assessor will ensure that the student records are securely retained and stored in accordance with the Australian School of Commerce record control policy accessible by the Student Administration Officer.
Re-assessment:If you are unsuccessful at achieving competency at the first attempt, you will be given two further opportunities for re-assessment at a mutually agreed time and date. For further details, refer to the Australian School of Commerce Re-Assessment Policy and Australian School of Commerce Course Progress Policy. As this is a competency-based program, the assessment continues throughout the program until you either achieve Competency in the assessment tasks or a further training need is identified and addressed.
Student access to records:You have the right to access current and accurate records of your participation and results at any time. You can request a copy of your records (results or attendance progress) by contacting the student administration or assessor.
Support:You may seek clarification about the assessment information and the instructions and tasks at any time from the assessor.
Reasonable adjustments and special learning needs:Australian School of Commerce works to ensure that students with recognized disadvantages can access and participate in education and training on the same basis as other students. Disadvantages may be based, for example, upon age, cultural background, physical disability, limited or non-current industry experience, language, numeracy or digital literacy issues.Where pre-training interviews and LLN assessments reveal that a student may require special support or where, after enrolment, it is made apparent that the student requires special support, reasonable adjustments will be made to the learning environment, training delivery, learning resources and/or assessment tasks to accommodate the particular needs of the student. An adjustment is reasonable if it can accommodate the student’s particular needs, while also taking into account factors such as the student’s views, the potential effect of the adjustment on the student and others and the costs and benefits of making the adjustment.
Any adjustments made must: ● be discussed, agreed and documented in the assessment record

M.S Aviation Pty Ltd T/A Australian School of CommerceRTO NO. 41089 I CRICOS NO.: 03489AMelbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 AustraliaHobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 AustraliaPh: 1300 781 194 I E: Info@asoc.edu.au I W: www.asoc.edu.auABN: 80 614 287 179
M.S Aviation Pty Ltd trading as Australian School of Commerce Page 10 of 3Candidate Assessment ToolVersion: 1.0
● benefit the student ● maintain the integrity of the competency standards and course requirements as stipulated in the
training package● be reasonable to expect in a workplace.
Reasonable adjustment may consist of: ● providing additional time for students to complete learning and assessment tasks● presenting questions orally for students with literacy issues● asking questions in a relevant practical context● using large print material● extending the course duration● Presenting work instructions in diagrammatic or pictorial form instead of words and sentences.
Complaints and appeals:If you are dissatisfied with an assessment outcome, you may appeal the assessment decision. In the first instance, you are encouraged to appeal informally by contacting the assessor and discussing the matter with them. If you are dissatisfied with the outcome of such discussion, you may appeal further to training manager. If you are still dissatisfied, you may appeal formally and in writing to have the result reviewed. For more information, refer to the Assessment Policy and the Complaints and Appeals Policy and Procedures available in Australian School of Commerce Website.
Assessor intervention:Assessors will check if you are ready for the assessment and defer the assessment if you are not. Feedback will be given to you at the completion of the assessment. During role play, the assessor may act as a client or employer, where required, but the assessor will not interfere with the assessment. If the assessment activities might impact on your safety or that of others, the assessor will stop the assessment immediately.
Plagiarism, cheating and assessment dishonesty:Australian School of Commerce considers plagiarism and cheating as a serious misdemeanor. Evidence of plagiarism and cheating is treated on a case by case basis and the consequences for students engaging in such practices may include failure of the assessment or unit or exclusion from the course. For more information, refer to Australian School of Commerce’s Assessment Policy.
Note: Referencing is a way of acknowledging the source of information that a person uses to research your assignment. References should be provided whenever someone else’s words. Ideas or research is used. One should also provide references for any information used. Website, journals, Research paper, Blogs, article and any other online sources needs to be referenced.
Assessor feedback:Assessors will provide feedback on the assessment that you have submitted. This can identify your strengths and weaknesses or be an overall comment on your submission. A copy of the feedback along with your submission will be given to you and you must keep a copy of it throughout the completion of the course.
Student Declaration: Make sure you understand what is required of you before signing this agreement. Please sign and date this agreement before you begin the assessment process.
I…………………………………………………………………… (Student Name) have read and understand the information provided above and also understand and accept that any act of plagiarism and academic

M.S Aviation Pty Ltd T/A Australian School of CommerceRTO NO. 41089 I CRICOS NO.: 03489AMelbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 AustraliaHobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 AustraliaPh: 1300 781 194 I E: Info@asoc.edu.au I W: www.asoc.edu.auABN: 80 614 287 179
M.S Aviation Pty Ltd trading as Australian School of Commerce Page 14 of 13Candidate Assessment ToolVersion: 1.0
Required documents and equipment:
▪ Computer with internet connection to refer to various programs such as MS word, MS excel, MS PowerPoint or any other recognised software program.
▪ Australian School of Commerce Learners’ resources for the unit BSBOPS502-MANAGE BUSINESS OPERATIONAL PLANS (organised by the trainer/assessor)
▪ Learner’s notes
Instructions for students:
▪ This assessment will be conducted in ASOC’s Campus with access to the resources listed above.
▪ You must answer all knowledge questions as part of this assessment and submit answers in electronic copy.
▪ Do not start answering questions without understanding what is required from you. Read the questions carefully and critically analyse them for a few seconds, this will help you to identify what is really needed.
▪ No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
▪ Your trainer/assessor may ask relevant questions on this assessment task to ensure that this is your own work.
▪ You will be advised to read instruction given in this document before starting assessment.▪ Your trainer/assessor will clearly explain the assessment process and tasks to be completed. ▪ Please make sure you understand what evidence is required to be collected and how. ▪ Be concise to the point and write answers according to the given word-limit to each question and
do not provide irrelevant information. Be careful, quantity is not quality.▪ Be careful to use non-discriminatory language. The language used should not devalue, demean,
or exclude individuals or groups on the basis of attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender inclusive language should be used.
▪ When you quote, paraphrase, summarise or copy information from the sources you are using to write your answers/research your work, you must always acknowledge the source.
▪ Please make sure you know your rights and the Complaints and Appeal process. ▪ Please make sure you discuss any special needs or reasonable adjustments to be considered
during the assessment ▪ Please ensure that you must have all the required resources needed to complete this task.▪ You will be marked for all responded questions.▪ Answers must demonstrate an understanding and application of relevant concepts, critical
thinking, and good writing skills.▪ Your Trainer/Assessor will provide the feedback and notify you when results are available.▪ If all assessment tasks are deemed Satisfactory (S), then the unit outcome is Competent (C). ▪ If at least one of the assessment task is deemed Not Satisfactory (NS), then the unit outcome is
Not Yet Competent (NYC). ▪ Once all assessment tasks allocated to this Unit of Competency have been undertaken,
trainer/assessor will complete an Assessment plan to record the unit outcome. The outcome will be either Competent (C) or Not Yet Competent (NYC).
▪ You are required to mention your name and student Id in either header or footer of the assessment document to be submitted.
▪ Please refer Instruction for learner in Part A for more information.
Planning the assessmentAccess all resources mentioned in required resources, either printed copies or access via the internet.
▪ You must answer all questions in the knowledge test assessment.

M.S Aviation Pty Ltd T/A Australian School of CommerceRTO NO. 41089 I CRICOS NO.: 03489AMelbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 AustraliaHobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 AustraliaPh: 1300 781 194 I E: Info@asoc.edu.au I W: www.asoc.edu.auABN: 80 614 287 179
M.S Aviation Pty Ltd trading as Australian School of Commerce Page 16 of 13Candidate Assessment ToolVersion: 1.0
a. Issue- or Goal-Based Strategic Planning Modelb. Scenario Strategic Planning Modelc. Alignment Strategic Planning Model
Question 2: a. What is the purpose of an operational plan in achieving the organisation’s plan?
b. How does the operational plan of an organisation impact on different areas of the business? Write your answer in 50-100 words.
S NS
Question 3:a. Define the budgeting process. b. Explain the purpose of operational budgeting. c. Compare and contrast the Top-Down Versus Bottom-Up
budgeting processes.
S NS
Question 4:a. Prepare a list of four (4) alternative approaches to be used to
develop key performance indicators to meet business objectives.
b. Explain any two (2) approaches discussed in part ‘a’.
S NS
Question 5:a. What laws should organisations comply with when managing
operational plans? Write your answer in 30-50 words.b. Outline any four (4) broad areas of legislation that apply to
nearly all Australian organisations when implementing and managing operational plans.
S NS
Question 6:a. Explain the purpose of workplace policies and procedures.
Write your answer in a single sentence.b. Outline any four (4) organisation’s policies, practices and
procedures that directly relate to the operational plan.
S NS
Question7:a. Explain the content of complete operational plan.
● Procurement processes● Employee recruitment and induction strategies● Physical resources and services acquisition strategies.● Key indicators of organisational performance
b. Who should be consulted when preparing an operational plan?
S NS
Question8: Why is it important to develop consultation processes as an integral part of the operational planning process? S
NS
Question9:a. What are the key points to consider when creating a
contingency plan? b. Prepare a list of three (3) steps to be implemented to develop a
contingency plan.
S NS
Question10: Why is it important to collect a variety of alternative options to support your proposal when developing an operation plan?
S NS
Question11: You have prepared an operational plan for your organisation. The next step is to get it approved. Explain in your own words, how will you make sure that the authorities are impressed and give approval for the implementation of your operational plan?
S NS
Question12: a. Why is it important to have recruitment policy and procedures at workplace as part of an operational plan?
b. Prepare a list of five (5) factors that affect the recruitment policy
S NS

M.S Aviation Pty Ltd T/A Australian School of CommerceRTO NO. 41089 I CRICOS NO.: 03489AMelbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 AustraliaHobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 AustraliaPh: 1300 781 194 I E: Info@asoc.edu.au I W: www.asoc.edu.auABN: 80 614 287 179
M.S Aviation Pty Ltd trading as Australian School of Commerce Page 19 of 13Candidate Assessment ToolVersion: 1.0
Assessment task 2: Project
Required documents and equipment:
▪ Computer with internet connection to refer to various programs such as MS word, MS excel, MS PowerPoint or any other recognised software program.
▪ Simulated work environment▪ Australian School of Commerce Learners’ resources for the unitBSBOPS502- Manage project
information and communication (organised by the trainer/assessor)▪ Learner’s notes ▪ Appendix 1 (provided by trainer/assessor)▪ Appendix 2 (provided by trainer/assessor)▪ Appendix 3 (provided by trainer/assessor)▪ Appendix 4(provided by trainer/assessor)▪ Appendix 5 (provided by trainer/assessor)▪ Computer with internet and email access, and a working web browser▪ Installed software: Word, Adobe Acrobat Reader ▪ Learner’s book▪ Use the following details to access the above-mentioned templates from Bounce Fitness
simulated website.https://bouncefitness.precisiongroup.com.au/
▪ Login details: ▪ Username: Learner▪ Password: Learner123▪ Templates Attached
Instructions for students:This is a Project-based assessment where you are required to read the brief provided and complete the activities at the end of this task.
▪ This assessment will be conducted in ASOC’S Campus with access to the resources listed above.
▪ Student must read and respond to all criteria of this assessment task and submit answers in electronic copy.
▪ No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
▪ You will be advised to read instruction given in this document before starting assessment.▪ Your trainer/assessor will clearly explain the assessment process and tasks to be completed. ▪ Please make sure you understand what evidence is required to be collected and how. ▪ You must satisfactorily answer all questions to be deemed Satisfactory for this assessment.▪ Be concise provide explanation according to the given word-limit and do not provide irrelevant
information. Be careful, quantity is not quality.▪ Be careful to use non-discriminatory language. The language used should not devalue, demean,
or exclude individuals or groups on the basis of attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender inclusive language should be used.
▪ When you quote, paraphrase, summarise or copy information from the sources you are using to write your answers/research your work, you must always acknowledge the source.
▪ Please make sure you know your rights and the Complaints and Appeal process. ▪ Please make sure you discuss any special needs or reasonable adjustments to be considered
during the assessment ▪ Please ensure that you must have all the required resources needed to complete this task.

M.S Aviation Pty Ltd T/A Australian School of CommerceRTO NO. 41089 I CRICOS NO.: 03489AMelbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 AustraliaHobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 AustraliaPh: 1300 781 194 I E: Info@asoc.edu.au I W: www.asoc.edu.auABN: 80 614 287 179
M.S Aviation Pty Ltd trading as Australian School of Commerce Page 24 of 13Candidate Assessment ToolVersion: 1.0
o To engage with customers through marketing, research and personalised serviceo To build a reputation for sales of quality online products and online quality customer service o Make sure that the customer satisfaction rate is 99% o To support existing employees in e-commerce changes via training and performance
managemento To acquire physical resources and services at the most effective cost o To reduce the direct and indirect costs of operations.
When preparing the operational plan, you will be required to:
o Consult with the Operations General Manager, the CEO and the Board of Directors (2) regarding the Key Performance Indictors (KPI’s) used to measure the performance.
The role of the CEO will be played by your trainer/assessor. Your trainer/assessor will allocate the roles of Operations General Manager and Board of Directors to the students based on the requirements of the task.
o Assign responsibility for each strategy and each task to one or more persons within the organisation.
o Work out costs involved in undertaking each strategy and completing each task. Some strategies may bring in revenue
o Put together a budget for the whole organisation based on investigations and costings performed
o Determine timelines for completing all strategies.
The outcomes of the task are to be documented in the template provided.
(Appendix-4)
Task-3: Prepare contingency plan.
After consulting with stakeholders at North Wharf, the following risks have been identified:
o Significant risks of poor online sales being a new entry into the market o High risk to the quality of customer service provided as the employees do not have
enough experience and that may lead to breach of consumer law o Medium risk with regards to not being able to recruit trained staff o Low risk of loss of confidential customer information
Medium risk of overstocking of products.
For each identified risk to the implementation of the Operational Plan, you are required to develop a Contingency Plan. You must document your response in the Contingency Plan Template provided.
(Appendix-5)
Task-4: Develop proposal for resource requirements.
In this part of the assessment task, you are required to develop a proposal for the resource requirements that is to be presented for approval to the operation’s General Manager. The proposal is to be presented by you to the General Manager.

M.S Aviation Pty Ltd T/A Australian School of CommerceRTO NO. 41089 I CRICOS NO.: 03489AMelbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 AustraliaHobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 AustraliaPh: 1300 781 194 I E: Info@asoc.edu.au I W: www.asoc.edu.auABN: 80 614 287 179
M.S Aviation Pty Ltd trading as Australian School of Commerce Page 30 of 13Candidate Assessment ToolVersion: 1.0
Assessment task 3: Project
Required documents and equipment:
▪ Computer with internet connection to refer to various programs such as MS word, MS excel, MS PowerPoint or any other recognised software program.
▪ Simulated work environment▪ Australian School of Commerce Learners’ resources for the unitBSBOPS502- Manage project
information and communication (organised by the trainer/assessor)▪ Learner’s notes ▪ Appendix 6 (provided by trainer/assessor)▪ Appendix 7(provided by trainer/assessor)▪ Appendix 8 (provided by trainer/assessor)▪ Appendix 9 (provided by trainer/assessor)▪ Computer with internet and email access, and a working web browser▪ Installed software: Word, Adobe Acrobat Reader ▪ Learner’s book▪ Use the following details to access the above-mentioned templates from Bounce Fitness
simulated website.https://bouncefitness.precisiongroup.com.au/
▪ Login details: ▪ Username: Learner▪ Password: Learner123▪ Templates Attached
Instructions for students:This is a Project-based assessment where you are required to read the brief provided and complete the activities at the end of this task.
▪ This assessment will be conducted in ASOC’S Campus with access to the resources listed above.
▪ Student must read and respond to all criteria of this assessment task and submit answers in electronic copy.
▪ No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
▪ You will be advised to read instruction given in this document before starting assessment.▪ Your trainer/assessor will clearly explain the assessment process and tasks to be completed. ▪ Please make sure you understand what evidence is required to be collected and how. ▪ You must satisfactorily answer all questions to be deemed Satisfactory for this assessment.▪ Be concise provide explanation according to the given word-limit and do not provide irrelevant
information. Be careful, quantity is not quality.▪ Be careful to use non-discriminatory language. The language used should not devalue, demean,
or exclude individuals or groups on the basis of attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender inclusive language should be used.
▪ When you quote, paraphrase, summarise or copy information from the sources you are using to write your answers/research your work, you must always acknowledge the source.
▪ Please make sure you know your rights and the Complaints and Appeal process. ▪ Please make sure you discuss any special needs or reasonable adjustments to be considered
during the assessment ▪ Please ensure that you must have all the required resources needed to complete this task.

M.S Aviation Pty Ltd T/A Australian School of CommerceRTO NO. 41089 I CRICOS NO.: 03489AMelbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 AustraliaHobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 AustraliaPh: 1300 781 194 I E: Info@asoc.edu.au I W: www.asoc.edu.auABN: 80 614 287 179
M.S Aviation Pty Ltd trading as Australian School of Commerce Page 32 of 13Candidate Assessment ToolVersion: 1.0
You have gained approval from the Board of Directors and Operations Managers to implement the e-Commerce strategy. They want this strategy to be implemented in accordance with the strategic directions of the company.
As per the company’s instructions, all resources that are to be acquired and the operations that are to be undertaken must be in accordance with legislative requirements, intellectual property (IP) rights and responsibilities, and organisational policies and procedures.
As discussed in the previous assessment task, North Wharf will sell all the products via an online store.
They have given you the responsibility of implementing this strategy. The project has already been initiated and is required to be completed in one year.
Task-1:
Part A
At this stage of the project, you must recruit new employees and acquire the physical resources and services.
To do so, you must plan the physical and human resourcing according to the organisational requirements.
Resourcing strategies:
● Prepare the resource acquisition strategies for acquiring resources for the new e-commerce website.
You must plan the process in accordance with the organisation’s policies, practices and procedures (refer to the Business Plan).
o All major steps for resourcing, including procurement of different types of resources, but not to the detail of including all procurement steps for each resource type
o Weighted score method to select bids o You must also explain the risk management strategy to ensure that the organisation
does not breach third-party IP. You must document your response in the template provided.
(Appendix-6)
● Recruit two (2) new customer service representatives. You are to develop a plan that must include strategies for recruiting human resources. Your plan must be prepared in accordance with the organisation’s human resources management policies, practices and procedures. Your plan must include the following:
o Type of interviewo Objectiveso Approach and styleo Scheduleo Topics and questions (questions must be developed on the basis of problem solving,
communication, telephone handling and keyboard skills)o Ideal answers and the points score.
You must document your response in the templates provided. (Appendix 6 and 7 & 8)
Part B:

M.S Aviation Pty Ltd T/A Australian School of CommerceRTO NO. 41089 I CRICOS NO.: 03489AMelbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 AustraliaHobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 AustraliaPh: 1300 781 194 I E: Info@asoc.edu.au I W: www.asoc.edu.auABN: 80 614 287 179
M.S Aviation Pty Ltd trading as Australian School of Commerce Page 38 of 13Candidate Assessment ToolVersion: 1.0
Assessment task 4: Project
Required documents and equipment:
▪ Computer with internet connection to refer to various programs such as MS word, MS excel, MS PowerPoint or any other recognised software program.
▪ Simulated work environment▪ Australian School of Commerce Learners’ resources for the unitBSBOPS502- Manage project
information and communication (organised by the trainer/assessor)▪ Learner’s notes ▪ Appendix 10 (provided by trainer/assessor)▪ Appendix 11 (provided by trainer/assessor)▪ Appendix 12 (provided by trainer/assessor)▪ Appendix 13 (provided by trainer/assessor)▪ Computer with internet and email access, and a working web browser▪ Installed software: Word, Adobe Acrobat Reader ▪ Learner’s book▪ Use the following details to access the above-mentioned templates from Bounce Fitness
simulated website.https://bouncefitness.precisiongroup.com.au/
▪ Login details: ▪ Username: Learner▪ Password: Learner123▪ Templates Attached
Instructions for students:This is a Project-based assessment where you are required to read the brief provided and complete the activities at the end of this task.
▪ This assessment will be conducted in ASOC’S Campus with access to the resources listed above.
▪ Student must read and respond to all criteria of this assessment task and submit answers in electronic copy.
▪ No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
▪ You will be advised to read instruction given in this document before starting assessment.▪ Your trainer/assessor will clearly explain the assessment process and tasks to be completed. ▪ Please make sure you understand what evidence is required to be collected and how. ▪ You must satisfactorily answer all questions to be deemed Satisfactory for this assessment.▪ Be concise provide explanation according to the given word-limit and do not provide irrelevant
information. Be careful, quantity is not quality.▪ Be careful to use non-discriminatory language. The language used should not devalue, demean,
or exclude individuals or groups on the basis of attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender inclusive language should be used.
▪ When you quote, paraphrase, summarise or copy information from the sources you are using to write your answers/research your work, you must always acknowledge the source.
▪ Please make sure you know your rights and the Complaints and Appeal process. ▪ Please make sure you discuss any special needs or reasonable adjustments to be considered
during the assessment ▪ Please ensure that you must have all the required resources needed to complete this task.

M.S Aviation Pty Ltd trading as Australian School of Commerce Page 67 of 62Candidate Assessment ToolVersion:1.0
Procurement policy and procedures
North Wharf Procurement Policy
Purpose The purpose of this policy is to guarantee that the performance management is executed in a coherent, fair, and translucent manner by the organisational requirements.
Scope The scope of this policy encompasses the purchasing and acquisition of resources process by the employees and any external contractor of North Wharf.
Resources The specific procedures for the execution of this policy are available below and additionally listed on the company’s intranet.
Responsibility The management and the employees of North Wharf will be held accountable for the implementation of this policy.
Relevant legislation, etc.
● Privacy Act 1988 (Cwlth)
● Equal Opportunity Act 2010 (Vic)
● A New Tax System (Goods and Services Tax) 1999 (Cwlth)
● Fair Work Act 2009 (Cwlth).
● AS ISO 15489: 2002 Records management
Updated/ authorised
6/2017 – Noah Evans, CFO
Principles governing procurement process
1.Probity and ethical behaviour
The concept of morality and ethical behaviour regulates the conduct of all procurement activities. Those employees who have the authority to acquire goods and services must adhere to the standards of integrity, morality, professional and ethical behaviour and conduct. Employees are not to pursue to benefit from suppliers which could lead to dishonesty or unethical conduct.
2.Value for money
Organisations in the contract must be well worth the money invested in the use of the resources while maintaining paramount standards of integrity. Generally observed, a process conducted in a translucent manner obtains the most significant value for money in the acquisition.

M.S Aviation Pty Ltd trading as Australian School of Commerce Page 68 of 62Candidate Assessment ToolVersion:1.0
3.Non-discrimination
This policy is non-discriminatory. All prospective suppliers should hold the same chances to compete and must be regarded in a fair and impartial manner based on their appropriateness for the intended purpose.
4.Risk management
Risk management includes the methodological identification, investigation, treatment, and implementing suitable risk reduction plans. It is critical to meticulously identify, investigate, and manage risks which may surface from acquisition-related situations. The potential risks associated with procurement must be governed by the company’s Risk Management Policy.
5.Responsible financial management
The concept of responsible financial management must be applied to all procurement affairs. Elements that are required to be examined include:
● The availability of funds within an existing approved budget
● staff authorising the expenditure of finances strictly within their delegated boundary of authority. Refer to the delegations table on page
● actions to control the costs of acquisition without compromising any procurement elements.
6.Procurement planning
Procurement processes should be well drafted and managed according to the principles written in, and complying with the company’s policies and relevant legal and regulatory requirements.
When designing appropriate procurement procedures, consideration should be given to embracing an approach that:
● stimulates competition
● guarantees that the rules are not implemented to restrict competition by discriminating against distinct suppliers
● recognises any trade regulation and licensing specifications
● obtains and preserves contractual and related files for the procurement which best safeguards the organisation
● acts by the summary of delegations (on page 13).

M.S Aviation Pty Ltd trading as Australian School of Commerce Page 69 of 62Candidate Assessment ToolVersion:1.0
7.Buy Australian made/support for Australian industryThose involved in acquisition activities should make an intentional effort to maximise openings for Australian manufacturers and suppliers to arrange products where there is practical and economic value. When making a decision about value for money between Australian made and internationally sourced goods, these points need to be taken into account:
● whole-of-life costs related to the goods or service
● that the original purchase price is not a sincere indicator of value
● the quality of the products, whether local or internationally made
● the history of performance and delivery of local suppliers
● the adaptability, ease and capacity of local suppliers to follow-on orders
● the scope for advancements to the goods and ‘add-ons’ from the Australian industry.
8.Pre-registered list of preferred suppliers
North Wharf should have a pre-registered list of desired suppliers, subsequently including applications for expressions of interest and an assessment of the submissions. Suppliers can seek to be assessed for inclusion on the current pre-register file at any given time.
All transactions under $4,999 may be made from desired suppliers without undertaking a competitive process. Whereas transactions above $4,999, where the desired supplier exists, should involve a competitive measure, if practicable.
This list is evaluated regularly with the recognition of interested parties on a constant basis. It should be noted that these lists should be used in a broad and non-discriminatory manner. North Wharf supports new contractors to provide information on their background, skills, potential, pricing and fees, and their current availability schedule. It is best for the organisation to keep the pool of possible future suppliers actively revised. Employees are recommended to provide reports of their experiences in working with the different contractors to help decisions in the future to authorise suitable contractors.
9.Avoid conflict of interest
Those involved in the procurement process are instructed to be free of interests or relationships in all aspects of the process.
Additionally, employees are not allowed to personally gain from any characteristic of the acquisition process.Employees need to make sure that, as far as their knowledge and belief extend, at the commencement of the engagement of a contractor, no conflict of interest exists or is likely to emerge in the performance of the contractor’s obligations.
If a conflict of interest surfaces during the contract period and an employee becomes aware of it, they must contact the CEO and Board of Directors immediately.
10. Report collusive tendering
Employees should be familiar with the concept of collusive tendering when organisations making offers secretly exchange information or make arrangements amongst themselves to influence the result. Any evidence of suspicious collusion must be taken to the CEO and Board of Directors immediately.

M.S Aviation Pty Ltd trading as Australian School of Commerce Page 70 of 62Candidate Assessment ToolVersion:1.0
11. Competitive process
A basic principle of acquisition is that a competitive process should be used except if there are reasonable circumstances. For purchases under $4,999, the list of desired suppliers may be used.
12. Direct invitation (selective or restricted tendering)
The process of direct sourcing to tender may be used. This could include:
● A proposal to organisations considered appropriately qualified for a specific product or service (may be suitable for specialised requirements in markets where there is an inadequate number of service providers)
● An invitation to submit to the organisation’s pre-registered list of preferred suppliers.
13. Evaluation and contract award
Projects will be awarded to the those who have an outstanding track record of the tender respondent and the extent of faith that the board has in the quality of the bid. Another considered factor is whether the tender is the most economically fortunate. It’s standard procedure to have assessments conducted by the team with the required competency.
14. Results of the tendering process
It is standard policy that all tender applicants are to be advised in writing of the outcome of the process promptly after a contract has been awarded.
Summary of procurement policy delegations
Position Purchase amount Required number of quotes
Comment
CEO and one director
Authority to sign contracts for products and services over$100,000.
Two or more competitive quotes for contracts over$100,000.
Comprehensive services contract is mandatory.
CEO Authority to sign contracts for products and services less than or equal to$100,000.
Two or more competitive quotes.
Comprehensive services contract required for contracts over$20,000.

M.S Aviation Pty Ltd trading as Australian School of Commerce Page 71 of 62Candidate Assessment ToolVersion:1.0
General managers
Delegated authority only through CEO
Authority to sign contracts for products and services under
$40,000.
One or more competitive quotes preferred.
Provided they are within the authorised budget and consistent with business/operational and strategic planning.
Managers Authority to sign contracts for products and services up to
$15,000.
One or more competitive quotes preferred.
Follow North Wharf purchasing protocols.
Contractors and external consultants
No authority One or more competitive quotes preferred.
Must use preferred suppliers list.
Contractors and external consultants must adhere to North Wharf purchasing protocols and must solicit authorisation for purchases from relevant persons.

M.S Aviation Pty Ltd T/A Australian School of CommerceRTO NO. 41089 I CRICOS NO.: 03489AMelbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 AustraliaHobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 AustraliaPh: 1300 781 194 I E: Info@asoc.edu.au I W: www.asoc.edu.auABN: 80 614 287 179
M.S Aviation Pty Ltd trading as Australian School of Commerce Page 77 of 62Candidate Assessment ToolVersion:1.0
9.Arrangements for interviews
Letters or emails to short-listed candidates should outline the following:
● The date, time and place of their interview
● travel directions to the venue of the meeting
● an offer that the candidate can contact the author of the interview invitation if they have any special requirements for the meeting (for example, a particular need for disability access to the venue)
● if applicable, then a summary of a test or presentation that the candidate will be required to undertake or any materials they are required to take to the interview.
10. Interviewing
Interviews should conveniently be scheduled closely following the end date of applications
The arrangement of interviews should be determined in advance by deciding how the interview panel will be arranged and what the scope of questioning is required to cover the elements of the person specification. To avoid question repetition or overlaps, the questions to be asked by each panel member should be set out before the interview.
The questions should be all framed similarly to cover all candidates and so that they don’t favour any particular candidates. It is also essential for questions to be framed to explore how the candidate matches the criteria of the job role. Supplementary questions should be used to scrutinise further for information or clarification where answers provided are ambiguous or unanswered. Caution must be taken to avoid questions that pose as discriminatory questions, for example, questions regarding the candidate’s personal life.
The interviewer or panel of interviewers is accountable for making selection decisions on behalf of the organisation. Notes during the interview must be recorded to assist make an informed decision based on the performance of the interview. These recorded notes must be regarding how interviewees express their knowledge, skills, experience and proficiency regarding the job. The candidates are allowed to request a disclosure of the notes in the event of lodgement of a complaint, and undoubtedly inappropriate, or personally derogatory comments in the notes will are held discriminatory and therefore unacceptable.
Disabled applicantsIf a candidate has a disability where there require adjustment considerations, these may be addressed with them once the planned questioning has concluded. The result of these reviews must not influence the consideration of the candidate’s application. If the interviewee best meets the person specification, high regard must be given concerning what would be ‘reasonable adjustments’ to accommodate the needs of the candidate.

M.S Aviation Pty Ltd T/A Australian School of CommerceRTO NO. 41089 I CRICOS NO.: 03489AMelbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 AustraliaHobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 AustraliaPh: 1300 781 194 I E: Info@asoc.edu.au I W: www.asoc.edu.auABN: 80 614 287 179
M.S Aviation Pty Ltd trading as Australian School of Commerce Page 78 of 62Candidate Assessment ToolVersion:1.0
Upon consideration, if it is decided that the adaptations required cannot be regarded ‘reasonable’ under anti-discrimination laws- the manager must formulate a letter to the candidate outlining why the adaptations cannot be made. Reasons for not making workplace adaptations to the organisation’s environment must be both material and significant and has to be documented.
11. Deciding the after the interview
Candidates will be assessed using the information from their application, material from the interview, and any relevant tests during the selection process, against the person specification before a decision is made. The recruitment officials in charge must make sure that a written note for selecting a successful candidate or rejecting unsuccessful candidates is created and placed in their recruitment file in conjunction with their original applications for a minimum period of six months.
The interview procedure is confidential, and interviewers are allowed to disclose to others the outcome of the application only once after the appointee has accepted .
12. Feedback
It is common procedure to offer feedback after interviews and is in the organisation’s policy to respond if asked for. Interviewers providing feedback should guarantee that it relates to the selection criteria of that post and words used during feedback cannot be used to infer unlawful discrimination. Additionally, feedback given should be honest and definitive.
13. Pre-employment checks
Various checks are necessary before initiating a formal offer of employment. It must be assured that offers of employment made, is ‘provisional’, which is subject to the acceptance of documents listed below.
References
References should only be employed after the interview to validate, but not influence, a decision. Permission of candidates must be sought before pursuing references.
Appropriate testimonials are from those who have had first-hand experience of the applicant’s work, or education, preferably in the form of a supervisor and the reference should be acquired from a current or previous employer.
References are personal and must be solicited ‘in confidence’. Interviewers must return all copies of any references with the relevant application forms and interview notes to the overseeing manager on the conclusion of the process. References must only be kept in the confidential file.

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