Knowledge QuestionsBSBCRT611 – Apply critical thinking for complex problem solving
Harward International College | RTO: 22332 | CRICOS: 03234B | Version: 1.0 Page 1 of 5
Assessment Task Knowledge Questions
Response guidance
you how student should answer the question. Use the definitions below to assist you to assess the type of response
expected.
Note that the following guidance is the minimum level of response required.
Analyse when a question asks you to analyse something, you should do so in detail, and identify important
points and key features. Generally, you are expected to write a response one or two paragraphs long.
Compare when a question asks you to compare something, you will need to show how two or more things are
similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a
response one or two paragraphs long.
Contrast when a question asks you to contrast something, you will need to show how two or more things are
different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a
response one or two paragraphs long.
Discuss when a question asks you to discuss something, you are required to point out important issues or
features and express some form of critical judgement. Generally, you are expected to write a response one or two
paragraphs long.
Describe when a question asks you to describe something, you should state the most noticeable qualities or
features. Generally, you are expected to write a response two or three sentences long.
Evaluate when a question asks you to evaluate something, you should put forward arguments for and against
something. Generally, you are expected to write a response one or two paragraphs long.
Examine
a detailed response with key points and features and provide critical analysis. Generally, you are expected to write
a response one or two paragraphs long.
Explain when a question asks you to explain something, you should make clear how or why something happened
or the way it is. Generally, you are expected to write a response two or three sentences long.
Identify when a question asks you to identify something, this means that you are asked to briefly describe the
required information. Generally, you are expected to write a response two or three sentences long.
List when a question asks you to list something, this means that you are asked to briefly state information in a
list format.
Outline when a question asks you to outline something, this means giving only the main points. Generally, you
are expected to write a response a few sentences long.
Summarise when a question asks you to summarise something
points. Generally, you are expected to write a response a few sentences long.

Knowledge QuestionsBSBCRT611 – Apply critical thinking for complex problem solving
Harward International College | RTO: 22332 | CRICOS: 03234B | Version: 1.0Page 2 of 5
Questions
1. Outline the example for each of reliable information source relevant to workplace processes.
The student should provide one example per information source. Sample answers may include but are not limited to:
a. Legislation
Corporations Act, Fairwork Act, Occupational Health and Safety Act
b. Organisational policies and procedures
Performance review policy, Credit card usage
c. Stakeholders
Customers, CEO, suppliers
2. Describe how legislation may be applicable to workplace problems (provide an example as part of your
answer).
The student should outline how legislation is related to workplace issues and then illustrate their answer with an
example. Ss not limited to):
3. Describe how organisational policies and procedures may be applicable to workplace problems (provide an
example as part of your answer).
The student should outline how organisational policies and procedures are related to workplace issues and then
illustrate their answer with an example. Sample answer may include (but is not limited to):
Organisational policies and procedures are documents that guide processes and performance in an organisation.
Often, policies and procedures are used to ensure legislation is adhered to. For example, the Cleaning procedure
in a hospital may be related to controlling infectious diseases in the emergency department. This procedure will
reflect the requirements of current legislation (e.g. Occupational Health and Safety).
4. Identify and describe two critical thinking methods that may be used to identify complex issues in the
workplace (there is an example to get you started).
The student should identify and describe two critical thinking techniques that assist with problem identification. Sample
answer may include (but is not limited to):
Method Description
Interview This method uses a formal or informal interview process to obtain information about a
workplace issue (such as how a product is used). It asks relevant questions to relevant
stakeholders and documents the answers.
Survey This method can obtain information anonymously from a wide group of people in a relatively
short period of time. It asks targeted questions to understand or identify issues (e.g. How can
our business improve?).
Observation This method uses deliberate observation of the issue (e.g. service delivery) on an operational
level. Existing processes are usually mapped to provide realistic and practical insight to how
the issue is being played out in reality.
Existing information This method uses research to access existing information (such as market analysis) about
products, services, processes or procedures.
Performance review Workplaces need timely, accurate and constructive feedback in order to succeed. A
performance review where a manager provides formal feedback to an employee. You may be
in a position at work where you are required to give feedback. Each organisation will have their
own policies and procedures related to monitoring work performance.
E.g.

Knowledge Questions BSBCRT611 – Apply critical thinking for complex problem solving
Harward International College | RTO: 22332 | CRICOS: 03234B | Version: 1.0 Page 3 of 5
5. Identify and describe two critical thinking methods that may be used to generate solutions to complex issues
in the workplace (there is an example to get you started).
The student should identify and describe two critical thinking techniques that assist with problem identifica-
tion.
Method Description Brainstorming This method uses a group of people to think of as many solutions (even the crazy ones) in a predetermined time.
6. Summarise the steps associated with a decision-making process. You may answer using a written paragraph
or diagram.
The student should use a paragraph or diagram to summarise the steps involved in the decision-making process.
Sample answer may include (but is not limited to):
7. List three advantages of addressing complex issues in the workplace.
The student should list three advantages. The answer may include, but is not limited to:
realising business vision
reduced risk of legal ramifications
improved financial performance
social licence to operate
8. Outline the description and an example for different types of risk given below that may be associated with
pursuing a complex issue in the workplace.
The student should complete the table to provide a description and example of the types of risks. Sample answer may
include (but is not limited to):
a. Strategic risk
and more people want a spray form of sunscreen.
E.g.

Knowledge Questions (Benchmark Answers)BSBCRT611 – Apply critical thinking for complex problem solving
Harward International College | RTO: 22332 | CRICOS: 03234B | Version: 1.0 Page 4 of 5
b. Compliance risk
These risks involve having to comply with rules set by government or regulatory bodies.
Complying to all regulations due to COVID-19 and having a COVID Safe plan that meets requirements.
c. Financial risk
These risks affect the financial health of a business (cash flow, liquidity, financial position, debt burden
etc.)
Customers not paying on time (or paying in instalments).
d. Operational risk
Targets not being met because a machine breaks down.
9. List three barriers to effective decision-making.
The student should list three advantages. The answer may include, but is not limited to:
lack of time
lack of reliable data
risk-taking ability
level of decision making not clear
too many options
inadequate support
lack of resources
inability to change
10. Summarise the requirements for the development and presentation of a brief and feedback register.
The student is required to write a paragraph about the requirements for the development and presentation of a brief
and feedback register. A sample answer may include:
The policies and procedures of an organisation guide how to brief and present a chosen solution to relevant
stakeholders. There is no set way to write a brief. Each organisation will have different requirements. The type of
industry (and complex issue) will influence what the brief contains. Some organisations will have already developed
templates to assist you to prepare a brief. Other organisations may only specify the processes required to present and
obtain approval for your proposed solution. The size and nature of your problem will determine:
how you communicate your concept (face-to-face discussion, email, written document, formal presentation
etc.)
to who you communicate your concept (individual, group, senior management, employees, public,
customers/clients)
The time during or after a presentation is an opportunity to ask for feedback and then actively consider the feedback.
Sometimes, it is an organisational requirement to record feedback in a feedback register. The contents of the register
will depend on the organisation and type of stakeholder providing the feedback. Generally, a feedback register may
include information such as:
date of feedback
project number
person providing feedback
person receiving feedback
comments
actions required
The most important outcome from feedback is the action you take. Use the feedback as an opportunity to refine your
proposal. Remember that not all feedback is relevant, but should be considered.

Knowledge Questions (Benchmark Answers)BSBCRT611 – Apply critical thinking for complex problem solving
Harward International College | RTO: 22332 | CRICOS: 03234B | Version: 1.0 Page 5 of 5
11. List four bodies you may be required to seek approval from to develop and implement solutions.
The student should mention at least four bodies. The answer may include, but is not limited to:
Approval may be required from:
the executive committee
board of directors functional
managers/leaders regulatory
bodies environmental bodies

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