“Why Primark doesn’t do online shopping and secrets from inside budget chain? Many people have turned to online shopping since the coronavirus Covid-19 lockdown, but the popular highstreet giant Primark doesn’t give people that option Even though coronavirus lockdown means we can’t browse our favourite high street stores, that hasn’t stopped people from splashing out on a whole new loungewear wardrobe through online shopping.

The majority of stores are still delivering which means we can still treat ourselves if we need a little pickmeup, but one of the UK’s biggest chain is missing – Primark. The budget company doesn’t do online shopping at all, to the dismay of many fans during the pandemic – but why not? Primark lists its products online along with the prices, however you can’t actually buy it. John Bason, finance chief at parent company Associated British Foods, has previously explained why he didn’t want to start selling items online.

Speaking to the Mirror back in 2014, he said: “Look at a £2 T-shirt. Everyone think it’s clickety-click but one third of clothes get returned. “That means someone has to pick it up, someone has to deliver it, someone in the store has to take it, back, refold it. It doesn’t work at the lower price point.” By James Andrews Money Editor Zoe Forsey Lifestyle Editor 16 APR 2020.

You may find the information for Primark UK retailer online, in Keynotes in the Library, Company reports, cases online, and the financial press. The literature sources should be books, journals, refereed papers and appropriate online sources. You should find the sources of information that you will use to deliver the three assessment parts within the first four weeks of the course. This is important and failure to complete this task will jeopardise your performance on the module.

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Part 1

Part 2

For the new system you should include Root Definition, CATWOE and produce a detailed “Rich Picture” (hand drawn) to fully illustrate your answer. Your rich picture must indicate the problems well as the solution.

By means of a Business Process Plan illustrate the changes including “AS IS” and “TO BE”. Brief explanations of both plans are required and support your discussions with relevant literature. You must follow the Business Process Management standards covered in the class. Part three is the implementation of the new process; failure not to include the BPP may result in marks not awarded for part three.

Part 3

Discuss how the Primark’s managers would turn performance objectives into operations priorities and the resources that would be necessary for effective implementation of the new process.

Using a Balanced Scorecard, discuss how the business performance can be measured post implementation.

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