Frequently Asked Questions

Once you register in our Galaxy, you get a specific Client ID and that together with your order instructions are the only two things visible for our writers. We take privacy very seriously and understand that you expect us to. Our support agents are the only ones who have some access to the information you provide in order to be able to contact you with any questions regarding your order and payment or when you order our VIP customer service extra. Take a look at our Privacy Policy for any questions you may have.

Yes, we do! We can complete a top-notch paper on time whether it’s an academic, business, or individual writing. If your order seems complicated, place a free inquiry and we will let you know within just 10 minutes if there’s an available writer and what the exact price for your order is.

Sorry, no! We never complete assignments that require us to log into any accounts.

Unfortunately, the pay-after-delivery option is not available. We specialize in the delivery of pre-paid writing services. Therefore, we have to reimburse the writers for their works in advance.

Yes! They are included in the total cost of the order. No extra payment needed!

By ordering the VIP customer service extra your order gets a top priority for our team. A specific team of VIP Client Managers, the best of our support team monitor your order and you also receive SMSnotifications about any updates directly to your phone.

Head to the order form on our website and fill it in with as many details as possible. Fill out all the necessary fields to proceed to secure payment.

Before a writer is assigned to your order, you can change your instructions. Just contact our customer support. After you made a payment for your order and the writer started working on it, you will not be able to make any changes to it yourself. The writer could already do some part of the work, which may cause some difficulties. You can contact our managers and ask to help you change your order instructions, which is the safest way.

You can save with us in two ways – with a one-time discount or Loyalty program. We have 5% and 10% discounts for orders over $500 and $1000 accordingly. However, with the credits received from your previous orders you can save even more – 5%-15% depending on the number of pages. You can also get a paperhelp discount code through email promotions and our social media pages.

Absolutely! We never support plagiarism and you will never see it in your work because our writers complete each paper from scratch. Any materials used for the orders are properly cited and referenced. Plus, quality assurance department scan each work with two plagiarism checkers before sending it to you. You can see official proof by adding our Plagiarism report extra to your order.

If, for some reason, you find a discrepancy between the delivered service and your quality expectations, you can always expect a free revision to reconcile the difference. The number of free revisions is limited to three according to our Revision Policy, where you can find all necessary information on this point.

Of course! Our writers regularly complete orders in APA, MLA, Chicago, Harvard, and Turabian formatting styles. Even in case you need any specific type of format that the writer needs to follow, just send it in and our professional will create your order according to it.