Indicate the extent to which agree or disagree with each statement (1 ¼ strongly disagree, 7 ¼ strongly agree).1. We are able to more quickly respond to customer needs by sharing information with our suppliers.2. Information flows seamlessly between the suppliers, manufacturers and customers in our supply chain.3. We openly share information with our suppliers and customers.4. Our suppliers and customers openly share information with us.5. The information shared by participants (suppliers, manufacturers and customers) in our supply chain is available on a real-timebasis.6. Our customers make inventory and sales information visible to us on a real-time basis.7. Visibility of customer inventory and sales information has allowed us to quickly replenish customer’ inventories with precisequantities at precise locations at precise times.8. Information distortion is minimized throughout our supply chain through quick, frequent and accurate information transferamong supply chain members.9. As a part of our supply chain management efforts, we have worked to develop an information system that is compatible with thesystems of our suppliers and customers.Supply chain management strategyPlease indicate the importance of each of the following issues/concerns to your organisation’s supply chain management efforts (1 ¼ lowimportance, 7 ¼ high importance1. Reducing response times across the supply chain.2. Searching for new ways to integrate SCM activities.3. Creating a greater level of trust throughout the supply chain.4. Identifying and participating in additional supply chains.5. Establishing more frequent contact with supply chain members.6. Involving all supply chain members in your firm’s product/service marketing plans.
7. Communicating your firm’s future strategic needs to suppliers.Organisational performanceRate your organisation’s performance in each of the following areas as compared to the industry average (1 ¼ well below industryaverage, 2 ¼ well above industry average)1. Average return on investment over the past three years.2. Average profit over the past three years.3. Profit growth over the past three years.4. Average return on sales over the past three years.5. Average market share growth over the past three years.6. Average sales volume growth over the past three years.7. Average sales (in dollars) growth over the past three years.Logistics performancePlease rate your company’s performance in each of the following areas as compared to the performance of your competitors (1 ¼ muchworse than competition, 7 ¼ much better than competition)
1. Customer satisfaction.2. Delivery speed.3. Delivery dependability.4. Responsiveness.5. Delivery flexibility.6. Order fill capacity.278 K. W. Green Jr et al.
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