The importance of employee learning and development in the hospitality and tourism industry cannot be overstated because every job ultimately aims for guest satisfaction.

In addition, as employee turnover is generally high in comparison to other industries, there are numerous advantages to investing in training such as increased employee satisfaction.

This individual HRM assignment requires you to identify a middle-to-large size Travel, Tourism, or Hospitality organization and conduct a brief desktop analysis to critically explore, evaluate and make recommendations in regard to their learning and development practices.

Your desktop analysis should include reference to credible organizational reports, news sources, and academic journal articles, HR articles from professional HR bodies, CEO/ CHRO blogs, and any other legitimate social media and internet information and commentary.

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