Attached.Running head: DISCUSSION QUESTIONSDiscussion QuestionsStudent’s NameInstitutional Affiliation1DISCUSSION QUESTIONS2Discussion QuestionsIntroductionThe success of an organization involves combinations of numerous attributes focused onachieving the overall goals, objectives, mission, and vision of a company. The use of a balancedscorecard enhanced the ability to evaluate the performance of a company. Besides, the success ofa company also depends on teamwork, team development, and the utilization of usefulinformation making supported decisions. Moreover, total quality administration enhanced theability to attain corporate success goals by meeting the needs and expectations of the consumers.Organizational success and attainment of the overall goals and objective rely heavily on differentfactors such as the utilization of a balanced scorecard, engagement in total qualityadministration, team development, and embarking on using useful information in makinginstitutional decisions.DiscussionIdentify and Describe the Elements of a Balanced ScorecardA balanced scorecard is an essential strategic performance measurement tool used byleaders in a company to track and monitors the performance of executed action in an enterprise.The tool enhances the ability of managers to examine the performance of a company beyond theknown traditional techniques that involve the determination of the return of capital, return oninvestment, among other financial ratios. Notably, a balanced scorecard has four primaryelements that describe the performance of a company, including the financial, customer, internal,and learning perspectives.Financial perspective is an imperative element of a balanced scorecard thatencompasses the use of traditional techniques in evaluating the financial performance of a firm.Notably, the financial perspective element in a balanced scorecard involves the controlling ofbudgets, cash flow, and the economic value added (EVA). The cash flow examination assists inforecasting how business changes affect the capability of an enterprise to increase the cashinflow while reducing the cash outflows. Cash flow analysis utilizes the accounting tools,including the examination of balance sheets, income statements, budgets, among other financialratios. EVA concept involves the determination of profits amount that exceeds the cost of capitalin a selected fiscal year. The concept applies a simple insight that running a business requiresmoney derived from the value of a business.Customer perspective: It is the second attribute of a balanced scorecard that intensifiesthe capacity of a company’s leadership to evaluate and monitor the consumers. The attributeenhances the ability of managers in a company to address different questions such as thecustomer opinion about a brand. Although most organizations tend to monitor the customerperspective using a customer satisfaction survey, the results reveal significant partiality. In thiscase, corporate managers should utilize customer defection as the primary tool in monitoring thecustomer’s perspective. Customer defection entails the performance evaluation, whereby acompany identifies the customer segment that defecting from a company, including the rate inwhich the consumer segment defects. Notably, as opposed to the customer satisfaction survey,DISCUSSION QUESTIONS3the consumer defection and retention rate depict a significant impact on business profits makingthe tool the best measure for the customer perspective.Internal perspective: The attribute enhances quality control. In a balanced scorecard, theinternal aspect comprises various processes, actions, and decisions taken by managers andemployees within an enterprise. The internal perspective focuses on internal processes andsystems used to add value to a business contrary to financial and customer perspectives. As aresult, the interior view in a balanced scorecard heightens the ability of the managers to focus onquality. In this case, the manager examines quality using excellence, conformance, and value,which is the perception of the consumers that a product attains an excellent quality for theoffered price.Learning perspective: It is the last attribute in a balanced scorecard that focuses onenhancing the long-term sustainability of a company in the market. The learning aspect involvesinnovation and entails the question of how a company can continue to improve and create value.The learning perspective, in this case, consists of the engagement of continuous processimprovement in an ongoing product and services. Innovation and growth involve the aspect ofredesigning a product or service to meet the expectation of the clients. The overall goals of thelearning perspective are to reduce wastage and pollution, strengthening the ability of a companyto become environmentally friendly.Identify And Define The Stages Of Team Development, And Describe What Occurs AtEach Stage.Team development entails the aspect of a growing team, which involves four primarystages based on the effectiveness of a created group. Nonetheless, based on the nature of teammembers, some team development takes seven steps in the team development process. Notably,declining in a team’s performance may result in a team passing through de-norming, de-storming,and de-forming, which are the reversal of the initial stages of team development. In this case, theprimary stages of team development includeForming is the initial stage of team development that involves the members gettingacquitted with one another. The step consists of the member of a group meeting each other anddeveloping the initial impression in readiness to commence the establishment of the standardnorms.Storming is the second stage in team development depicted by increased conflict anddisagreement among the members of a team. Often, the dispute occurs in the establishment ofwhat the team should engage or not engage in the course of executing their roles. Usually, thereis the presence of numerous clashes that arise from evident different personalities exhibited byeach member of the team.Norming: It is the third stage in team development characterized by members settlinginto a group and commences executing individualized roles and responsibilities in the team.Another significant characteristic in the norming stage entails increased team cohesion andengagement of the members in positive team norms. Team members are aware of theircontribution to the group. This includes what each member should expect from one another.Besides, the members develop friendship, and member resolves trivial disagreements amicably.Performing is the fourth and often the final stage in team development characterized byperformance improvement following the maturity of the team into a practical and fully functionalgroup. The members of a group reveal high-level loyalty to the team and feel accountable for theDISCUSSION QUESTIONS4failures or successes of the organization. Besides, due to enhanced maturity of the team, themember can resolve trivial disagreements in the shortest time possible, enhanci…


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