Attached.Running Head: KNOWLEDGE MANAGEMENT SYSTEMS IN ORGANIZATIONS.Knowledge Management Systems in Organizations.Student NameInstitution1KNOWLEDGE MANAGEMENT SYSTEMS IN ORGANIZATIONS.2Knowledge management systems in organizations.Part A. Introduction:(2 Marks)The introduction part must highlight the following.Knowledge management conceptual frameworkFigure source: ResearchGate(https://ift.tt/HOoI6gt) accessed 31 March, 2020Alavi, & Leidner (2001) define Knowledge management (KM) system inorganizations as the discipline that includes a systematical way of assembling, organizing,expounding, disseminating and reusing knowledge and information in an organization. Itdeals with both tacit and explicit knowledge. KM is a dynamic process with self-growthprobability, which is based on organizational culture to promote information sharing andsupported by the organizational structure, which results in organizational learning andbalances the trust, open culture, and transparency. Knowledge management works on theKNOWLEDGE MANAGEMENT SYSTEMS IN ORGANIZATIONS.3following knowledge architectural technique: Knowledge strategy, knowledge identification,Knowledge storage, Knowledge sharing. To create a successful KM, the CEO helps designorganizational structure, promote training, piloting and reengineering of KM.Part B. Organizational AnalysisAmazon.com is an internet-based enterprise selling a variety of products such asbooks, movies, music, electronics, toys, housewares and many more either throughintermediaries or directly with retailers and consumers. The company is leading in theKindle e-book reader.In the past, Amazon has been exploring knowledge management, and it appliesvarious knowledge management principles in fulfilling the needs of the employees. Tomaximize knowledge management, Amazon has put in place a single interface for all userswhere all commodities are indexed clear to find. Customers just have to visit one store andget everything they need. The fact that it collects information into a single platform is aperfect example of knowledge management.Amazon has incorporated various tools for KM; it has provided artificial intelligence(AI), such as voice recognition, to listen and respond to customers’ queries. It has used aresponsive website that is accessible via mobile and desktop versions. Additionally, AmazonConnect uses customer data from the Amazon database to provide customers with answers tocommonly asked questions.Part C. Recommendation and…
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