Question 1

 

Operations management is applicable

Answer

[removed]

 

mostly to the service sector.

[removed]

 

to services exclusively.

[removed]

 

mostly to the manufacturing sector.

[removed]

 

to manufacturing and service sectors.

[removed]

 

to the manufacturing sector exclusively.

Question 2

 

The responsibilities of the operations manager include

Answer

[removed]

 

planning, organizing, staffing, procuring, and reviewing.

[removed]

 

forecasting, designing, planning, organizing, and controlling.

[removed]

 

forecasting, designing, operating, procuring, and reviewing.

[removed]

 

planning, organizing, staffing, leading, and controlling.

[removed]

 

designing and operating.

Question 3

 

Which of the following would not be an operations function in a fast-food restaurant?

Answer

[removed]

 

making hamburgers and fries

[removed]

 

advertising and promotion

[removed]

 

maintaining equipment

[removed]

 

designing the layout of the facility

[removed]

 

purchasing ingredients

Question 4

 

Which of the following is not a typical service attribute?

Answer

[removed]

 

intangible product

[removed]

 

easy to store

[removed]

 

customer interaction is high

[removed]

 

simultaneous production and consumption

[removed]

 

difficult to resell

Question 5

 

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. What is the productivity of the plant?

Answer

[removed]

 

25 boxes/hr

[removed]

 

50 boxes/hr

[removed]

 

5000 boxes/hr

[removed]

 

none of the above

[removed]

 

not enough data to determine productivity

Question 6

 

Current trends in operations management include all of the following except

Answer

[removed]

 

just-in-time performance.

[removed]

 

rapid product development.

[removed]

 

mass customization.

[removed]

 

empowered employees.

[removed]

 

All of the above are current trends.

Question 7

 

Which of the following is true about business strategies?

Answer

[removed]

 

An organization should stick with its strategy for the life of the business.

[removed]

 

All firms within an industry will adopt the same strategy.

[removed]

 

Well-defined missions make strategy development much easier.

[removed]

 

Strategies are formulated independently of SWOT analysis.

[removed]

 

Organizational strategies depend on operations strategies.

Question 8

 

A firm can effectively use its operations function to yield competitive advantage via all of the following except

Answer

[removed]

 

customization of the product.

[removed]

 

setting equipment utilization goals below the industry average.

[removed]

 

speed of delivery.

[removed]

 

constant innovation of new products.

[removed]

 

maintain a variety of product options.

Question 9

 

Which of the following is not an operations decision?

Answer

[removed]

 

maintenance

[removed]

 

price

[removed]

 

layout design

[removed]

 

quality

[removed]

 

inventory

Question 10

 

Which of the international operations strategies uses the existing domestic model globally?

Answer

[removed]

 

international strategy

[removed]

 

global strategy

[removed]

 

transnational strategy

[removed]

 

multidomestic strategy

[removed]

 

none of the above

Question 11

 

Which of the following statements is true about operations strategy?

Answer

[removed]

 

It should support the corporate strategy.

[removed]

 

It should help achieve the operation’s mission.

[removed]

 

It should be integrated with the other functional areas’ strategies.

[removed]

 

It should promote competitive advantage.

[removed]

 

All of the above are true.

Question 12

 

Forecasts

Answer

[removed]

 

become more accurate with longer time horizons.

[removed]

 

are rarely perfect.

[removed]

 

are more accurate for individual items than for groups of items.

[removed]

 

all of the above

[removed]

 

none of the above

Question 13

 

The forecasting model that pools the opinions of a group of experts or managers is known as the

Answer

[removed]

 

sales force composition model.

[removed]

 

multiple regression.

[removed]

 

jury of executive opinion model.

[removed]

 

consumer market survey model.

[removed]

 

management coefficients model.

Question 14

 

A product’s life cycle is divided into four stages, which are

Answer

[removed]

 

introduction, growth, saturation, and maturity.

[removed]

 

introduction, growth, stability, and decline.

[removed]

 

introduction, maturity, saturation, and decline.

[removed]

 

introduction, growth, maturity, and decline.

[removed]

 

none of the above

Question 15

 

Quality function deployment (QFD)

Answer

[removed]

 

determines what will satisfy the customer.

[removed]

 

translates customer desires into the target design.

[removed]

 

is used early in the design process.

[removed]

 

is used to determine where to deploy quality efforts.

[removed]

 

all of the above

Question 16

 

The work order

Answer

[removed]

 

shows, in schematic form, how the product is assembled.

[removed]

 

lists the operations, including assembly and inspection, necessary to produce the component with the material specified in the bill of material.

[removed]

 

provides detailed instructions on how to perform a given task.

[removed]

 

gives the instruction to make a given quantity of a particular item, usually to a given schedule.

[removed]

 

is used to signal a change in work priorities.

Question 17

 

According to the manufacturing-based definition of quality,

Answer

[removed]

 

quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost.

[removed]

 

quality depends on how well the product fits patterns of consumer preferences.

[removed]

 

even though quality cannot be defined, you know what it is.

[removed]

 

quality is the degree to which a specific product conforms to standards.

[removed]

 

quality lies in the eyes of the beholder.

Question 18

 

ISO 9000 seeks standardization in terms of

Answer

[removed]

 

products.

[removed]

 

production procedures.

[removed]

 

suppliers’ specifications.

[removed]

 

procedures to manage quality.

[removed]

 

all of the above

Question 19

 

A successful TQM program incorporates all of the following except

Answer

[removed]

 

continuous improvement.

[removed]

 

employment involvement.

[removed]

 

benchmarking.

[removed]

 

centralized decision-making authority.

[removed]

 

none of the above, a successful TQM program incorporates all of the above

Question 20

 

Based on his 14 Points, Deming is a strong proponent of

Answer

[removed]

 

inspection at the end of the production process.

[removed]

 

an increase in numerical quotas to boost productivity.

[removed]

 

looking for the cheapest supplier.

[removed]

 

training and knowledge.

[removed]

 

all of the above

Question 21

 

A fishbone diagram is also known as a

Answer

[removed]

 

cause-and-effect diagram.

[removed]

 

poka-yoke diagram.

[removed]

 

Kaizen diagram.

[removed]

 

Kanban diagram.

[removed]

 

Taguchi diagram.

Question 22

 

Three types of processes are

Answer

[removed]

 

goods, services, and hybrids.

[removed]

 

manual, automated, and service.

[removed]

 

process focus, repetitive focus, and product focus.

[removed]

 

modular, continuous, and technological.

[removed]

 

input, transformation, and output.

Question 23

 

The use of information technology to monitor and control a physical process is known as

Answer

[removed]

 

process control.

[removed]

 

computer-aided design.

[removed]

 

information numeric control.

[removed]

 

numeric control.

[removed]

 

none of the above

Question 24

 

An approach to location analysis that includes both qualitative and quantitative considerations is

Answer

[removed]

 

locational cost-volume.

[removed]

 

factor rating.

[removed]

 

transportation model.

[removed]

 

assignment method.

[removed]

 

make or buy analysis.

Question 25

 

Breakeven is the number of units at which

Answer

[removed]

 

total revenue equals price times quantity.

[removed]

 

total revenue equals total variable cost.

[removed]

 

total revenue equals total fixed cost.

[removed]

 

total profit equals total cost.

[removed]

 

total revenue equals total cost.

 

,

Question 1

 

Operations management is applicable

Answer

[removed]

 

mostly to the service sector.

[removed]

 

to services exclusively.

[removed]

 

mostly to the manufacturing sector.

[removed]

 

to manufacturing and service sectors.

[removed]

 

to the manufacturing sector exclusively.

Question 2

 

The responsibilities of the operations manager include

Answer

[removed]

 

planning, organizing, staffing, procuring, and reviewing.

[removed]

 

forecasting, designing, planning, organizing, and controlling.

[removed]

 

forecasting, designing, operating, procuring, and reviewing.

[removed]

 

planning, organizing, staffing, leading, and controlling.

[removed]

 

designing and operating.

Question 3

 

Which of the following would not be an operations function in a fast-food restaurant?

Answer

[removed]

 

making hamburgers and fries

[removed]

 

advertising and promotion

[removed]

 

maintaining equipment

[removed]

 

designing the layout of the facility

[removed]

 

purchasing ingredients

Question 4

 

Which of the following is not a typical service attribute?

Answer

[removed]

 

intangible product

[removed]

 

easy to store

[removed]

 

customer interaction is high

[removed]

 

simultaneous production and consumption

[removed]

 

difficult to resell

Question 5

 

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. What is the productivity of the plant?

Answer

[removed]

 

25 boxes/hr

[removed]

 

50 boxes/hr

[removed]

 

5000 boxes/hr

[removed]

 

none of the above

[removed]

 

not enough data to determine productivity

Question 6

 

Current trends in operations management include all of the following except

Answer

[removed]

 

just-in-time performance.

[removed]

 

rapid product development.

[removed]

 

mass customization.

[removed]

 

empowered employees.

[removed]

 

All of the above are current trends.

Question 7

 

Which of the following is true about business strategies?

Answer

[removed]

 

An organization should stick with its strategy for the life of the business.

[removed]

 

All firms within an industry will adopt the same strategy.

[removed]

 

Well-defined missions make strategy development much easier.

[removed]

 

Strategies are formulated independently of SWOT analysis.

[removed]

 

Organizational strategies depend on operations strategies.

Question 8

 

A firm can effectively use its operations function to yield competitive advantage via all of the following except

Answer

[removed]

 

customization of the product.

[removed]

 

setting equipment utilization goals below the industry average.

[removed]

 

speed of delivery.

[removed]

 

constant innovation of new products.

[removed]

 

maintain a variety of product options.

Question 9

 

Which of the following is not an operations decision?

Answer

[removed]

 

maintenance

[removed]

 

price

[removed]

 

layout design

[removed]

 

quality

[removed]

 

inventory

Question 10

 

Which of the international operations strategies uses the existing domestic model globally?

Answer

[removed]

 

international strategy

[removed]

 

global strategy

[removed]

 

transnational strategy

[removed]

 

multidomestic strategy

[removed]

 

none of the above

Question 11

 

Which of the following statements is true about operations strategy?

Answer

[removed]

 

It should support the corporate strategy.

[removed]

 

It should help achieve the operation’s mission.

[removed]

 

It should be integrated with the other functional areas’ strategies.

[removed]

 

It should promote competitive advantage.

[removed]

 

All of the above are true.

Question 12

 

Forecasts

Answer

[removed]

 

become more accurate with longer time horizons.

[removed]

 

are rarely perfect.

[removed]

 

are more accurate for individual items than for groups of items.

[removed]

 

all of the above

[removed]

 

none of the above

Question 13

 

The forecasting model that pools the opinions of a group of experts or managers is known as the

Answer

[removed]

 

sales force composition model.

[removed]

 

multiple regression.

[removed]

 

jury of executive opinion model.

[removed]

 

consumer market survey model.

[removed]

 

management coefficients model.

Question 14

 

A product’s life cycle is divided into four stages, which are

Answer

[removed]

 

introduction, growth, saturation, and maturity.

[removed]

 

introduction, growth, stability, and decline.

[removed]

 

introduction, maturity, saturation, and decline.

[removed]

 

introduction, growth, maturity, and decline.

[removed]

 

none of the above

Question 15

 

Quality function deployment (QFD)

Answer

[removed]

 

determines what will satisfy the customer.

[removed]

 

translates customer desires into the target design.

[removed]

 

is used early in the design process.

[removed]

 

is used to determine where to deploy quality efforts.

[removed]

 

all of the above

Question 16

 

The work order

Answer

[removed]

 

shows, in schematic form, how the product is assembled.

[removed]

 

lists the operations, including assembly and inspection, necessary to produce the component with the material specified in the bill of material.

[removed]

 

provides detailed instructions on how to perform a given task.

[removed]

 

gives the instruction to make a given quantity of a particular item, usually to a given schedule.

[removed]

 

is used to signal a change in work priorities.

Question 17

 

According to the manufacturing-based definition of quality,

Answer

[removed]

 

quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost.

[removed]

 

quality depends on how well the product fits patterns of consumer preferences.

[removed]

 

even though quality cannot be defined, you know what it is.

[removed]

 

quality is the degree to which a specific product conforms to standards.

[removed]

 

quality lies in the eyes of the beholder.

Question 18

 

ISO 9000 seeks standardization in terms of

Answer

[removed]

 

products.

[removed]

 

production procedures.

[removed]

 

suppliers’ specifications.

[removed]

 

procedures to manage quality.

[removed]

 

all of the above

Question 19

 

A successful TQM program incorporates all of the following except

Answer

[removed]

 

continuous improvement.

[removed]

 

employment involvement.

[removed]

 

benchmarking.

[removed]

 

centralized decision-making authority.

[removed]

 

none of the above, a successful TQM program incorporates all of the above

Question 20

 

Based on his 14 Points, Deming is a strong proponent of

Answer

[removed]

 

inspection at the end of the production process.

[removed]

 

an increase in numerical quotas to boost productivity.

[removed]

 

looking for the cheapest supplier.

[removed]

 

training and knowledge.

[removed]

 

all of the above

Question 21

 

A fishbone diagram is also known as a

Answer

[removed]

 

cause-and-effect diagram.

[removed]

 

poka-yoke diagram.

[removed]

 

Kaizen diagram.

[removed]

 

Kanban diagram.

[removed]

 

Taguchi diagram.

Question 22

 

Three types of processes are

Answer

[removed]

 

goods, services, and hybrids.

[removed]

 

manual, automated, and service.

[removed]

 

process focus, repetitive focus, and product focus.

[removed]

 

modular, continuous, and technological.

[removed]

 

input, transformation, and output.

Question 23

 

The use of information technology to monitor and control a physical process is known as

Answer

[removed]

 

process control.

[removed]

 

computer-aided design.

[removed]

 

information numeric control.

[removed]

 

numeric control.

[removed]

 

none of the above

Question 24

 

An approach to location analysis that includes both qualitative and quantitative considerations is

Answer

[removed]

 

locational cost-volume.

[removed]

 

factor rating.

[removed]

 

transportation model.

[removed]

 

assignment method.

[removed]

 

make or buy analysis.

Question 25

 

Breakeven is the number of units at which

Answer

[removed]

 

total revenue equals price times quantity.

[removed]

 

total revenue equals total variable cost.

[removed]

 

total revenue equals total fixed cost.

[removed]

 

total profit equals total cost.

[removed]

 

total revenue equals total cost.

 

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