1- The head of the life insurance sales team planned to provide a new service to their customers, to enable customers to insure simple assets online without agent intermediaries. The information systems manager’s response was that the required development was expensive and that the head of the life insurance department did not know what was required for the insurance business to maintain a competitive position. How to proceed?

Analysis

Corrective   action or Proposed Solution

2- Responding to a request for a business systems analysis in preparation for a systems development project, from the Director of an organization, you told the director that you would have to meet with him, with his Vice Presidents, all the other managers, and potential end-users in order to perform this systems analysis. He told you that he and his   Vice Presidents were busy, one of the accountants had prepared a sample of all the reports and forms they use, and he would be a great source of information. He did not want you to meet with anyone in his organization other than the accountant. What next?

Analysis

Corrective   action or Proposed Solution

3- Responding to a request from a large bakery company, you are working to develop a system to integrate the separate systems existing in the organization and to develop a   single system based on an integrated database that supports the existing and planned business functions. The project management team has determined the project activities using work breakdown structure, estimated the effort using   COCOMO, identified the dependencies among the activities, and calculated the critical path. Using this critical path and the planned project start date you have calculated a project launch date. Management has declared this resultant project launch date to be unacceptable. As a project manager, what alternatives do you consider?

Analysis

Corrective   action or Proposed Solution

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